Your privacy is important to us. Here's how we collect, use, and protect your information.
Last Updated: June 1, 2025 | Effective Date: June 1, 2025
Bit Data LLC is a Florida limited liability company providing managed IT services, cybersecurity solutions, and cloud services to small and medium-sized businesses. We are headquartered in Lehigh Acres, FL 33971.
For the purposes of this Privacy Policy, Bit Data LLC is the data controller for information collected through our website and marketing activities, and acts as a data processor for information processed on behalf of our clients within the scope of our service agreements.
This Privacy Policy applies to:
This Policy does not govern the handling of client business data that we access or process in the course of delivering managed IT services — that is governed by your Service Agreement and applicable data processing addendum (DPA), if executed.
We collect the following categories of information:
| Category | Examples | Source |
|---|---|---|
| Contact Information | Name, email address, phone number, company name, job title | Forms you fill out, emails you send, phone calls |
| Business Information | Company size, industry, IT environment details, service needs | Consultations, questionnaires, onboarding |
| Billing Information | Billing address, payment method details (processed via secure third-party payment processor) | Service Agreement, invoicing |
| Usage & Technical Data | IP address, browser type, pages visited, time on site, referral source | Website analytics tools (cookies) |
| Communication Data | Content of emails, support tickets, and chat messages | Direct communication with our team |
| System Access Logs | Timestamps, actions taken in support sessions (for managed clients) | Remote monitoring and management tools |
We collect information only to the extent necessary to provide our services and operate our business. We do not collect sensitive personal information such as Social Security numbers, government ID numbers, or financial account credentials.
We use the information we collect for the following purposes:
We rely on the following legal bases for processing (where applicable): performance of a contract, legitimate business interests, compliance with legal obligations, and your consent (for marketing communications).
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
In the course of providing managed IT and cybersecurity services, we may access your business systems, employee data, files, and communications. This access is strictly limited to what is necessary to deliver the contracted services.
We treat all client business data as confidential and handle it in accordance with our Service Agreement and any applicable Data Processing Addendum. We:
Clients are responsible for ensuring that their use of our services complies with applicable privacy laws governing their own customers and employees, including obtaining any required consents for data processing.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use the following types of cookies:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling certain cookies may affect the functionality of our website.
We do not use cookies for targeted advertising or behavioral tracking for third-party ad networks.
As a cybersecurity company, we take data security seriously and implement rigorous measures to protect your information, including:
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards and acting swiftly in the event of a security incident.
In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are:
Upon expiration of the applicable retention period, we securely delete or anonymize personal information.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
Florida Residents: Florida law may provide additional privacy rights. We will comply with applicable Florida privacy statutes and will respond to verified requests within a reasonable timeframe.
To exercise any of these rights, please contact us using the information in Section 14. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18 without parental consent, we will promptly delete that information. If you believe we have inadvertently collected information from a child, please contact us immediately.
Our website may contain links to third-party websites, tools, or services. These third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply our endorsement of that site or service.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to discuss your options or discontinue use of our Services.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will acknowledge receipt of your inquiry within 5 business days and provide a substantive response within 30 days, or notify you if we need additional time.